Delete your account

The quickest way

If you can still sign in, delete it yourself in seconds — no email, no waiting:

1. Sign in and open your profile.
2. Scroll to Delete your account at the bottom.
3. Type DELETE and confirm.

It happens immediately. There is no cooling-off period and no way to undo it.

If you can’t sign in

Email support@toffeelinks.app from the address on the account, with the subject “Delete my account”. We’ll verify it’s you and action it within 30 days, which is the deadline the GDPR gives us — in practice it’s usually the same day.

What gets deleted

• Your account and sign-in identity
• Your profile — email, name, and any location you added
• Your saved Perfect Window plans, saved lineups, and AI grade history
• Your votes on players and on sources
• Your newsletter subscription and any messages you sent us

What we keep, and why

We’d rather tell you than surprise you. Three things survive deletion:

• Your payment record, if you ever paid — but with your email and account id stripped out of it. Tax and accounting law requires us to keep the financial record itself (UK/EU: GDPR Art. 17(3)(b)), typically for around 6–7 years.
• A one-way hash of your email address — not the address itself, and it can’t be turned back into one. We keep it for exactly one reason: so that if you unsubscribed from the newsletter, we can carry on honouring that after your account is gone.
• Security audit records of any administrator access, kept for accountability.

One more honest caveat: deleted data can persist in our encrypted backups for up to about 30 days before it is physically overwritten. It is not reachable from the live site during that time, and it ages out automatically.